How UserGuard VPN accesses, collects, uses, stores, protects and shares information.
Welcome to UserGuard VPN (“we,” “our,” “us,” or the “App”).
UserGuard VPN is a virtual private network (VPN) application designed to help users establish VPN connections through available servers and manage their internet connectivity.
This Privacy Policy explains how we access, collect, use, store, protect, and share information when you use UserGuard VPN, including our Android application and related services.
We are committed to transparency and responsible data handling. Please read this Privacy Policy carefully before using the App.
The information we process depends on how you use the App, the features you enable, and the services required to provide your VPN connection.
If your version of UserGuard VPN supports accounts, subscriptions, or customer support, we may process information you provide, such as:
We only collect the information necessary for the relevant feature and service.
To operate and maintain the App, we or our service providers may process limited technical information, depending on the features enabled, such as:
We do not intentionally collect information that is unnecessary for the App's functionality. The actual collection and sharing practices depend on the App's implementation and any integrated third-party software.
UserGuard VPN uses Android's VPN functionality to establish and manage VPN connections initiated by users.
When you connect to a VPN server, certain technical information may be processed to establish, maintain, troubleshoot, or terminate the connection. Depending on the server infrastructure and configuration, this may include:
Internet traffic and browsing activity: VPN traffic passes through the selected VPN server while the connection is active. The extent to which traffic metadata or other information is processed depends on the VPN protocol, server configuration, DNS configuration, and any logging implemented by the infrastructure.
We will accurately disclose whether connection logs, source IP addresses, destination information, DNS requests, or browsing activity are collected, retained, or shared. We will not claim that UserGuard VPN has a no-logs policy unless our actual systems and operational practices support that claim.
Where applicable, information is used for the following purposes:
We do not use personal information for purposes incompatible with those described in this Privacy Policy without the necessary notice or consent.
UserGuard VPN uses Android's VpnService functionality as a core feature of the application.
When you choose to connect and approve Android's VPN permission request, the operating system allows the App to establish a VPN interface and route supported network traffic through the selected VPN server.
The VPN service is used to provide the VPN connection and its related functionality.
If the App collects or shares personal or sensitive information through the VPN service beyond what users would reasonably expect, we will provide an appropriate in-app disclosure and obtain consent where required before the relevant processing begins.
We do not sell personal and sensitive user data.
We may share or permit access to relevant information only where necessary for the following purposes:
VPN server operators or hosting providers may process technical connection information required to provide and maintain VPN connectivity. The specific information processed depends on the infrastructure, configuration, and logging practices of each provider.
If analytics or crash-reporting tools are integrated into the App, their providers may receive technical information needed to measure app performance, diagnose errors, or improve reliability.
The actual tools and data shared will be identified in our applicable disclosures and data safety information.
If paid subscriptions are offered, relevant service providers may process transaction, subscription, or payment-related information. Payment card details, if applicable, are handled according to the payment provider's arrangements and are not assumed to be collected directly by UserGuard VPN.
We may disclose information when reasonably necessary to comply with applicable law, respond to valid legal requests, protect users, investigate abuse, or safeguard our rights and infrastructure.
If our business or relevant services are involved in a merger, acquisition, restructuring, or transfer, information may be transferred where legally permitted and subject to appropriate protections.
Any third-party processing must be consistent with applicable privacy requirements and the disclosures made to users.
We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy, subject to applicable legal requirements.
Retention periods depend on the type of information and the system in which it is stored.
When information is no longer required, we will take reasonable steps to delete it or anonymize it, where appropriate and technically feasible.
If UserGuard VPN supports account creation, users may request account deletion through the App's available account controls or by contacting us at the email address provided below. We will explain any applicable exceptions or retention requirements and delete associated data as required by applicable law.
We take reasonable technical and organizational measures to protect information against unauthorized access, disclosure, alteration, loss, or misuse.
Depending on the service and its implementation, these measures may include:
No application, network, or storage system can guarantee absolute security. Users should keep their devices and the App updated and avoid sharing account credentials with others.
UserGuard VPN may use VPN servers or service providers located in different countries or regions.
As a result, relevant technical or account information may be processed in a country other than your country of residence. The legal protections applicable to that information may differ between jurisdictions.
Where required by law, we will implement appropriate safeguards for international transfers of personal information.
UserGuard VPN is not intended to collect personal information from children in violation of applicable laws.
We do not knowingly collect children's personal information where such collection is prohibited or requires consent that has not been obtained.
If you believe a child has provided personal information inappropriately, please contact us. We will review the request and take appropriate action as required by applicable law.
Depending on your location and applicable law, you may have the right to:
To exercise an applicable right, contact us using the details in Section 14. We may need to verify your identity before responding.
The App or our website may contain links to third-party websites or services.
Those services operate under their own privacy policies and practices. We are not responsible for the privacy practices of third-party websites that we do not control.
We encourage you to review the relevant privacy policies before providing information to third parties.
We may update this Privacy Policy to reflect changes in our services, technology, data practices, or legal obligations.
When we make changes, we will update the “Last Updated” date above. If a change requires additional notice or consent under applicable law or platform policy, we will provide it through an appropriate channel.
Your continued use of the App after an update does not replace consent where affirmative consent is legally required.
Using a VPN can help route your network traffic through a VPN server, but it does not guarantee complete anonymity, eliminate all cybersecurity risks, or prevent websites and services from identifying you through cookies, account logins, browser fingerprinting, or other techniques.
Connection speed, server availability, and performance may vary depending on your network, device, selected server, and service conditions.
You are responsible for using UserGuard VPN lawfully and in accordance with applicable terms and regulations.
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
We will review privacy inquiries and respond as required by applicable law.
By using UserGuard VPN, you acknowledge that you have had the opportunity to review this Privacy Policy.